PRIVACY POLICY

COLLECTION OF INFORMATION

To optimise and customise your experience on this website (“Site”), we collect personal information from you to:

  • prevent you from entering information several times on this Site.
  • make it easier and quicker for you to find information and products.
  • help us to create relevant content that it tailored to you.
  • update you with new products and information that we offer.

Visitors, like you, voluntarily submit identifiable personal information which we then collect, such as names, post codes, addresses, emails, phone numbers and more.

This information is collected and used to create your order, update you about promotions, content, new products and competition draws that might be of interest to you. We may also use this information to contact you for customer service enquiries such as returns, delivery information or the information that you may have requested from us.

COOKIES & TRACKING

Like most websites, this Site uses cookies and web beacons (also known as “action tags”) to improve your user experience of the Site. This includes recognising you and your access rights, tracking your Site usage and helping to ease and accelerate your navigation of the Site.

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site, for example an ad banner or electronic image can act as a web beacon.

Many internet browsers are set up to accept cookies, however, you can change this to stop your browser accepting cookies from websites and remove cookies from your device. If you choose to refuse cookies on your internet browser, this may inhibit your user experience of the Site. The Site requires cookies so that you can select a product and add it to your shopping cart online. If you add a product to your online shopping cart we keep a record of your activities and purchases. Our cookies cannot infiltrate your hard drive to gather information, as our cookies are not “spyware.”

We may employ third-party advertisers to tailor content on this Site and advertise on our behalf. These third-party companies may use cookies or web beacons to measure and analyse the effectiveness of any marketing or advertising. Any information collected by third-parties is not linked to any information collected by us. An example of a third-party is Facebook.

DISTRIBUTION & USE OF INFORMATION

To provide you with the best service and products, we will use your personal information to create and fulfil your order, provide customer service support and communication via email and we may also use this information to improve the Site, including layout, navigation and marketing efforts.

We will not sell or trade your personal or financial information to anyone unless in regards to fraud investigations or prevention, in which case we may need to provide information we have collected to government agencies or other companies when a) required or permitted by law; or, b) protecting or preventing potential fraud or other unauthorised transactions; or, c) in the investigation of fraud that has already occurred. Your personal information will never be provided to these companies for marketing purposes.

DATA SECURITY

We take reasonable precautions, following the industry’s practices, to protect your information to ensure your information is not altered, lost or destroyed, misused or disclosed. We securely encrypt and store your personally identifiable information during collection and transmission.

All payments made on the Site are processed using a certified payment gateway provider. Credit card and payment card details are encrypted via the Payment Card Industry Data Security Standard (PCI-DSS) and all payment gateways adhere to the standards set by this company and managed by the PCI Security Standards Council (including brands such as Mastercard, Visa, Discover and American Express). We do not see or store your credit card or payment card information.

Despite using these industry-standard practices and precautions to protect your personal information, we cannot guarantee 100% security – this does not exist presently anywhere online or office.

OPTING OUT

You can change or opt out from the collection of your personal information. For example, if you would like to:

  • amend or update your personal information;
  • stop receiving emails to your email address;
  • delete any personal information we have about you;
  • raise a complaint;
  • or require further information;

please send your opt-out request to info@kiata.com or contact us via post at KIATA, GPO Box 22, Brisbane, QLD 4000, Australia.